Privacy Policy

Effective Date: 20 July 2026

Welcome to SouqNurai (souqnurai.in) (the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our store.

Information We Collect

When you visit the Website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card/debit card numbers, UPI IDs, or net banking details)
  • Email address
  • Phone number

How We Use Your Information

We use the order information we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you and provide order updates.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

Data Storage & Third-Party Sharing

Your data is securely stored through our e-commerce platform and database infrastructure. We share your Personal Information with third parties to help us use your Personal Information as described above — for example, we use payment gateways to process transactions and reliable courier services to deliver your orders. We also use Google Analytics to help us understand how our customers use the Website.

We may also share your Personal Information to comply with applicable laws and regulations in India, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights under the Indian IT Act

In accordance with the Information Technology Act, 2000, and the rules made thereunder, you have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise this right, please contact our Grievance Officer using the details below.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer for souqnurai.in are provided below:

  • Name: Nafeesa Shiza
  • Email: support@souqnurai.in
  • Address: Aziz Manzil, Udyawar, Manjeshwar, 671323, Kasaragod, Kerala