Return & Exchange Policy

Effective Date: 20 July 2026

At SouqNurai (souqnurai.in), we strive to ensure our customers love their purchases. However, if you are not entirely satisfied with your item, we are here to help.

Return & Exchange Window

You can request a return or exchange within 3 days from the date the product is marked as delivered. Requests made after this period will unfortunately not be entertained.

Eligibility Conditions for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • The product must be completely unused, unwashed, and in the same condition in which you received it.
  • It must be returned in its original packaging with all tags, labels, and protective seals fully intact.
  • A valid proof of purchase (invoice or order confirmation email) must be provided.

Non-Returnable Items

The following categories of items are strictly non-returnable and non-exchangeable for hygiene and safety reasons:

  • Food & beverages
  • Clothing
  • Footwear
  • Personalized or custom-made items
  • Items purchased during clearance sales

Process for Defective, Damaged, or Wrong Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@souqnurai.in with your order number and clear photos/videos of the defect or incorrect item. Upon verification, we will arrange a free replacement or a full refund at no additional cost to you.

Reverse Pickup & Shipping Costs

  • Reverse Pickup: We offer reverse pickup services for most serviceable pincodes across India.
  • Shipping Fees: If the return is due to a change of mind or size preference, a nominal return shipping fee of ₹100 will be deducted from your final refund. If the return is due to an error on our part, return shipping is completely free.

Refund Processing Time

Once we receive your returned item at our fulfillment facility, it will undergo a quality check. Upon approval:

  • Prepaid Orders: The refund will be credited directly to your original payment method (bank account, credit/debit card, or UPI wallet) within 5 to 7 business days.
  • COD Orders: You will be requested to provide your bank details or UPI ID. The refund will be processed via bank transfer within 7 to 10 business days.

Please note that original shipping charges and COD handling fees are non-refundable.